🛑 Cancellation
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We accept order cancellations before the item is shipped or produced.
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Orders cannot be canceled once shipped.
🔄 Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in the original packaging.
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A receipt or proof of purchase is required.
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Do not send the item back to the manufacturer.
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Contact us first at support03@vland-official.com to get the correct return address.
Return shipping:
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If the return is due to customer reasons, the buyer is responsible for the return shipping cost.
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If the return is due to our fault (e.g., wrong or damaged item), we will cover the return shipping cost.
Please keep all packaging, labels, and manuals. For damage/defects, provide:
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Product label
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Clear photos and videos showing the issue
💰 Refunds
Once your return is received and inspected, we will notify you via email.
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If approved, your refund will be processed to your original payment method within a few business days.
⏳ Late or Missing Refunds
If you haven’t received your refund:
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Recheck your bank account.
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Contact your credit card company (may take time to post).
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Contact your bank (processing time varies).
Still no refund? Contact us at support03@vland-official.com.